Job DescriptionKEY RESPONSIBILITIES
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Independently troubleshoot and resolve onsite IT incidents and service requests. N
Provide skilled, responsive, and high-quality VIP user support. N
Deliver end-to-end support for Digital Bar / Walk-in Centres, including quick fixes and device swaps. N
Support Boutique IT environments and applications. N
Provide hands-on support for POS systems, barcode scanners, payment peripherals, and related equipment. N
Provide meeting room and AV support, including Microsoft Teams, Zoom, and other vendor equipment. N
Act as a hands-and-eyessupport for server and network teams when required. N
Manage printer and MFP support, including coordination with remote support teams and external vendors. N
Support PC refresh and hardware replacement activities, including: N
Device staging and testing N
Device deployment and replacement N
Planning and end-user communication N
Data migration support,where applicable N
Decommissioning and return of old devices N




Maintain accurate CMDB and IT asset records during device moves, changes, and refresh activities. N
Maintain and manage local IT stock and inventory. N
Record tickets for all activities performed during routine onsite support operations. N
Ensure incidents and service requests are handled in accordance with agreed SLAs and KPIs. N
Promote remote resolution where possible to reduce unnecessary onsite dispatches. N
Educate users on available self-help options and remote support tools. N
Identify opportunities for automation and process optimization. N
Collaborate with relevant IT teams to automate recurring onsite support activities, including device management, printing, meeting room support, and server support. N
Support local IT projects, initiatives, and infrastructure activities. N
Handle technical escalations and coordinate with relevant support teams. N
Conduct end-user training and current-user induction sess

📌 Hiring: Desktop Support Engineer Ahmedabad
🏢 Excis Compliance
📍 Ahmedabad