Customer Service Executive – Travel Process
Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, and travel-related services.
Assist customers with booking and modifying travel itineraries as per their requirements.
Provide accurate information on fares, schedules, policies, and travel services.
Resolve customer concerns and ensure a smooth customer experience.
Handle inbound customer interactions through calls, email, and/or chat.
Coordinate with airlines, travel partners, and internal teams for issue resolution.
Maintain accurate customer and booking records in the system.
Meet defined quality, productivity, CSAT, and TAT targets.
Work in day shifts with a fixed/rotational weekly off as per business requirements.

Candidate Profile
0–3 years of experience in Travel / BPO / Customer Service.
Positive spoken English and customer-handling skills.
Comfortable working in a target-driven customer service workplace.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Officer Sahibzada Ajit Singh Nagar
🏢 Kumars House Enterprises
📍 Sahibzada Ajit Singh Nagar