Job Role

We are looking for a Customer Service Executive who will be the first point of contact for our customers and channel partners. The person will handle customer queries, complaints, feedback and follow-ups while ensuring a positive experience with the Jeevann brand.

Key Responsibilities
Handle customer calls, WhatsApp messages and inquiries professionally.
Resolve customer complaints related to products, delivery, quality and service.
Record and maintain customer complaints and feedback systematically.
Coordinate with the Sales, Distribution and Operations teams to resolve issues quickly.
Follow up with customers after complaint resolution to ensure satisfaction.
Collect customer feedback and identify recurring problems or prospects.
Maintain customer information and interaction records.
Support dealers/distributors with basic product and order-related queries.




Escalate reliable quality or service issues to the concerned team.
Help build solid relationships with farmers and channel partners.
Prepare regular reports on complaints, feedback and customer concerns.

Key Skills
Excellent Hindi communication skills; basic English preferred.
Good telephone and WhatsApp communication skills.
Polite, patient and solution-oriented attitude.
Good listening and problem-solving abilities.
Basic knowledge of MS Excel/Google Sheets.
Ability to coordinate with multiple teams.
Comfortable communicating with farmers, dealers and distributors.
Good follow-up and record-keeping skills.

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Customer Support Specialist Lucknow
🏢 Jeevann Feeds
📍 Lucknow