Making a business plan & departmental objectives for the service department
Ensure all dealership targets are achieved as per plan & ability to look at operations from macro perspective
Supervising & guiding all personnel in the Service Department including parts in-charge & PDI in-charge
Utilize the job description, including performance criteria to communicate expectations, monitor and measure individual effectiveness
Communicating Customer Satisfaction Service Standards to all service personnel
Establishing and maintaining a Consumer Relations Policy that ensures complete customer satisfaction. Also provide a customer record and follow up system, resolve customer complaints and build loyal clientele
Ensuring technical ability is maintained at the highest level for all employees at the workshop
Establishing the facility and workforce requirements and imparting training to them
Ensuring profitability of the Service Department by attaining financial objectives and achieve service absorption




Monitor and take corrective actions based on the Workshop Monthly performance report
Manage departmental expenses effectively
Initiate housekeeping, safety and security procedures that result in a safe and attractive work environment
Utilize personnel management system that incorporates dealership policies on recruiting, hiring orientation, staffing levels and pay plans (including incentives and fringe benefits)
Control Workshop processes effectively
Maintain dealership equipment in effective and protected working conditions
Meeting customers and employees regularly to understand ground realities
Able to create a "customer friendly" culture in the organization
Has valuable contacts in the local industry and business circle

Pay: ₹100,000.00 - ₹115,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 General Manager Service Vapi (India)
🏢 Tata Motors
📍 India