The Customer Support Executive will be responsible for handling enquiries from sales team, complaints, service requests, and follow-ups. The role requires excellent communication skills, a customer-focused approach, and the ability to coordinate effectively with internal departments to ensure timely resolution of issues.

Key Responsibilities
Handle enquiries through phone calls, WhatsApp, email, and other communication channels.
Receive, record, and follow up on customer complaints and service requests.
Understand concerns and provide appropriate information and solutions.
Coordinate with the Sales, Service, Production, Warehouse, Accounts, and other departments for resolving the issues.
Follow up on pending complaints, service requests, replacements, and deliveries.
Ensure timely communication with sales team regarding order status, delivery, service, and other related matters.
Make follow-up calls to ensure customer satisfaction after issue resolution.
Maintain skilled and courteous communication with customers at all times.
Prepare daily/weekly reports related to customer complaints,



service requests, and pending issues.
Monitor recurring customer complaints and report major concerns to the management.
Perform other customer-service-related duties assigned by the reporting manager.

Required Skills
Positive verbal and written communication skills.
Strong customer-handling and problem-solving skills.
Positive follow-up and coordination ability.
Basic knowledge of MS Office, Excel, email, and WhatsApp.
Ability to handle multiple customer requests efficiently.
Patience and a positive attitude while dealing with customers.
Good organizational and time-management skills.
Ability to work effectively with different departments.

Qualification
Bachelor's degree or equivalent qualification.
Prior experience in customer support, customer service, telecalling, or a related field is preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Senior Customer Relationship Executive Cse Aluva (India)
🏢 Sigtron Consumer Durables
📍 India