Experience: 2–3 Years
Qualification: BCA / MCA / B.Sc. IT / B.E. / B.Tech. (Computer/IT) / Diploma in IT/Computer

Role Overview

We are looking for a Customer Support Executive (CSE) with experience in software/application support to handle customer issues, troubleshooting, implementation, and technical support.

Key Responsibilities
Handle customer calls, emails, and support tickets.
Provide software/application installation, configuration, and troubleshooting support.
Troubleshoot application errors, database connectivity, and basic SQL-related issues.
Configure users, roles, permissions, master data, and software settings.
Support software upgrades, patches, migration, and implementation activities.
Configure and troubleshoot biometric/attendance devices and their integration with software.
Analyse logs, identify root causes, and prepare RCA for recurring/major issues.
Coordinate with Development, Product, Hardware,



and Technical teams for issue resolution.
Ensure timely customer follow-up and ticket closure as per SLA.
Maintain support documentation, installation reports, and issue records.

Required Skills
Windows OS, TCP/IP, LAN/WAN and basic networking.
SQL/database troubleshooting.
Software installation and configuration.
API/web services and basic integration knowledge.
Biometric/attendance device troubleshooting.
AnyDesk/TeamViewer/RDP.
Good communication and customer-handling skills.
Solid analytical and problem-solving ability.
SLA and ticket-based support experience.

Job Type: Full time

Pay: ₹25,000.00 - ₹35,000.00 per month

Perks:
Leave encashment
Provident Fund

Work Location: In person

📌 Customer Support Engineer Alkapuri (India)
🏢 Compucare India Private
📍 India