About Oracura

Oracura is a modern oral care brand committed to offering high-quality, science-backed dental products. Our mission is to make oral hygiene straightforward, effective, and accessible through innovation, education, and awareness.

Role Overview

We are seeking a Customer Support Executive to join our expanding team. The candidate will be responsible for managing customer interactions, resolving queries and complaints, and ensuring a seamless customer experience across multiple communication channels.

Key Responsibilities
Handle customer queries through phone calls, emails, WhatsApp, and social media platforms
Resolve customer concerns promptly and provide suitable solutions
Assist customers with order tracking, returns, exchanges, and product-related information
Maintain accurate records of customer interactions and feedback
Coordinate with internal teams for timely issue resolution
Deliver excellent customer service and build positive customer relationships
Support daily customer support and operational activities

Eligibility Criteria
Graduate in any discipline




Freshers as well as experienced candidates can apply
Positive verbal and written communication skills
Basic knowledge of computers and MS Office
Strong interpersonal and problem-solving abilities

Preferred Skills
Prior experience in customer service or e-commerce support is an added advantage
Ability to manage multiple customer conversations efficiently
Positive, professional, and customer-focused attitude
Familiarity with CRM tools will be preferred

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:
Cell phone reimbursement
Internet reimbursement
Provident Fund

Ability to commute/relocate:
Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:
Bachelor's (Required)

Experience:
Customer Service: 1 year (Required)

Language:
English (Required)

Location:
Navi Mumbai, Maharashtra (Required)

Work Location: In person

📌 Customer Service Executive Navi Mumbai (India)
🏢 Oracura Solutions
📍 India