Project Role : Service Delivery Operations Lead
Project Role Description : Manage end-to-end operations for client deals and delivery capabilities for a complex offering. Own service quality, cost, and leadership of delivery teams. Contribute to solution development, growth and sales.
Must have skills : Service Delivery
Positive to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Service Delivery Operations Lead, a typical day involves overseeing the comprehensive management of client engagements and delivery functions within a multifaceted service setting. This role requires continuous coordination to ensure seamless operational flow, maintaining high standards of service quality and cost efficiency. The position also involves guiding delivery teams with a focus on leadership and strategic growth, while actively participating in the development of innovative solutions and supporting business expansion efforts through collaboration with various stakeholders.

Roles & Responsibilities:
Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.




Expected to provide solutions to problems that apply across multiple teams.
Lead initiatives to enhance operational processes and improve service delivery outcomes.
Foster a collaborative environment that encourages knowledge sharing and continuous improvement.
Support junior team members by providing guidance and facilitating their professional development.

Qualified & Technical Skills:
Must To Have Skills: Proficiency in Service Delivery.
Robust leadership and team management capabilities to drive performance and achieve operational goals.
Excellent communication and interpersonal skills to effectively engage with diverse teams and clients.
Ability to analyze complex operational challenges and develop practical, scalable solutions.
Experience in managing service quality, cost control, and delivery excellence within client-focused settings.
Skilled in coordinating cross-functional teams and aligning efforts towards common objectives.

Additional Information:
The candidate should have minimum 7 years of experience in Service Delivery.
This position is based at our BDC7A - SEZ location.
A 15 years full time education is required.

15 years full time education

📌 Service Delivery Operations Lead Bengaluru
🏢 Accenture
📍 Bengaluru