Role: Customer Experience Lead

Company: RoomAdda
Location: Bengaluru | Job Type: Full-Time | Work Mode: In office

About the Role
RoomAdda is looking for an energetic and people-friendly Customer Experience Lead to assist students, working professionals, and people relocating to Bengaluru in finding suitable PG and rental accommodations.

Key Responsibilities
Handle daily PG/rental enquiries and communicate with leads online.
Understand customer requirements and suggest suitable accommodation options.
Explain RoomAdda services and convert interested leads into sign-ups.
Maintain leads, follow-ups and conversions using CRM tools.
Coordinate with internal teams for a smooth customer onboarding experience.
Achieve weekly and monthly sign-up targets.

Requirements
Bachelor's degree or currently pursuing B.Com, BBA or related field.
Strong communication, convincing and interpersonal skills.




Self-driven, target-oriented and eager to learn.
Basic knowledge of MS Office (Excel, Word & PowerPoint).
Interest in Sales, Marketing or Real Estate/Rental Industry.

Compensation & Benefits
Probation: 3–4 months.
Annual CTC: ₹5.4 LPA*.
Performance Incentives: Up to ₹20,000/month.
Health Insurance: Coverage up to ₹2,00,000.
Performance reviews and growth opportunities opportunities.

*₹5.4 LPA CTC includes the performance-based variable incentive component. Incentives up to ₹20,000/month are based on individual performance.

Pay: ₹20,000.00 - ₹22,000.00 per month

Advantages:
Flexible schedule
Health insurance
Paid sick time

Work Location: In person

📌 Customer Experience Lead Bengaluru
🏢 RoomAdda
📍 Bengaluru