Skill required: Voice - Customer Service

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Voice involves managing and optimizing voice communication systems within an organization. This role includes overseeing phone systems, VoIP services, and other voice technologies. It also involves ensuring reliable and clear communication, troubleshooting issues, and implementing upgrades. The goal is to maintain productive and effective voice communication for the organization.
Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.





What are we looking for You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.

Roles and Responsibilities:
In this role you are required to do analysis and solving of moderately complex problems
May create current solutions, leveraging and, where needed, adapting existing methods and procedures
The person would require understanding of the strategic direction set by senior management as it relates to team goals
Primary upward interaction is with direct supervisor
May interact with peers and/or management levels at a client and/or within Accenture
Guidance would be provided when determining methods and procedures on recent assignments
Decisions made by you will often impact the team in which they reside
Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts

Qualification Any Graduation

📌 Delivery Operations Team Lead Voice Gurugram
🏢 Accenture
📍 Gurugram