Responsibilities
Manage key client relationships and ensure customer satisfaction.
Handle customer accounts, needs, contracts, and service requirements.
Resolve client issues by coordinating with technical teams.
Manage current client onboarding and ensure smooth implementation.
Monitor service performance and suggest improvements.
Identify upselling and cross-selling opportunities.
Gather customer feedback and improve service delivery.
Maintain client records and prepare account performance reports.
Requirements
Excellent written and verbal communication skills.
Robust client relationship and interpersonal skills.
Experience preparing technical solution proposals.
Solid problem-solving and account management skills.
Ability to manage multiple client accounts in a fast-paced environment.
Proficiency in CRM tools and MS Office.
Ability to work independently with moderate supervision.