Job Track Description:
Requires broad technical expertise and industry knowledge.
Accountable for functional, operational, and/or program management.
Assists others in achieving goals.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.

General Profile
Provides leadership to managers and senior qualified staff.
Adapts and executes functional or departmental business plans.
May contribute to the development of strategies.
Makes decisions based on resource availability and functional objectives.

Functional Knowledge
Understands and applies concepts in the field of expertise.
Has basic knowledge of other disciplines.

Business Expertise
Understands how to improve efficiency across related teams.

Impact
Impacts the quality and effectiveness of the team and contribution to the subfunction.
Guided by functional business plans.

Leadership
Sets priorities and allocates resources for related teams.

Problem Solving




Resolves complex technical and operational problems.

Interpersonal Skills
Uses transparent communication skills to influence others, including senior leadership.

Responsibility Statements
Responsible for leading, coaching, and developing first-line managers.
Ensures customer SLA/ KPI are met by guiding operations of respective Accounting teams.
Conducts performance management tasks.
Completes performance evaluations for assigned staff.
Ensures rigor of discipline in implementation by creating high-performance work cultures built on best practices.
Handles various activities within the teams with a key focus on adhering to the SLAand SOPfor enhanced operational effectiveness.
Participates in business-related discussions with clients and internal teams.
Performs other duties as assigned.
Complies with all policies and standards.

📌 Senior Manager, Accounting Services Kochi
🏢 Conduent
📍 Kochi