We are looking for a Customer Support & Business Development Executive who can effectively manage customer interactions while contributing to business growth through lead generation, sales, follow-ups, and client relationship management.

The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to identify and convert business opportunities.

Key Responsibilities
Handle customer calls, enquiries, and requests professionally.
Understand customer requirements and provide appropriate information and solutions.
Generate new leads through outbound calling, referrals, networking, and other channels.
Identify potential customers and convert enquiries into business opportunities.
Follow up with prospective customers through calls, WhatsApp, email, and other communication channels.




Build and maintain solid relationships with current and existing customers.
Explain products/services and address customer queries effectively.
Identify upselling and cross-selling prospects.
Coordinate with internal teams to ensure smooth customer service and timely resolution of issues.
Maintain accurate customer, lead, and sales records in CRM/system.
Prepare daily/weekly/monthly sales and customer interaction reports.
Achieve assigned sales, lead generation, and customer service targets.
Maintain regular follow-up with existing customers to encourage repeat business and retention.

📌 Customer Support & Business Development Executive Mumbai
🏢 Caliber Organisation
📍 Mumbai