– Customer Relations

nLocation - Noida

nIndustry - Hospitality / Food & Beverages

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nJob Summary

nCustomer Relations will be responsible for managing customer relationships, handling orders and customer concerns, coordinating with internal teams, and ensuring a smooth and positive customer experience. The role will also support sales growth, corporate business, and customer engagement activities.

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nKey Responsibilities

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Handle customer queries, requests, feedback, and complaints.
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Ensure timely resolution of customer issues.
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Maintain customer details and update CRM records.
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Handle customer orders, including corporate, catering, gifting, events, and individual orders.
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Take customer requirements and coordinate order details.
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Prepare menus and quotations as per customer requirements.
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Follow up on orders from booking to delivery.
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Coordinate with Kitchen, Production, Logistics, Finance, Sales, Marketing, and Retail teams.
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Follow up with customers regarding orders, payments, and delivery.
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Support billing, invoicing, and payment-related activities.
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Handle online and third-party platform orders.
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Support outlet operations and maintain service standards.
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Assist with product launches, promotions, and customer engagement activities.
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Maintain product details and shelf-life records.
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Coordinate website product updates when required.
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Coordinate with vendors and service partners as needed.
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Prepare daily and monthly customer/order reports.
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Collect customer feedback and share it with the concerned team.
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Support customer retention and repeat business.
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Assist in sales and business development activities.
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Ensure a positive customer experience at every interaction.
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nKey Skills

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Positive communication and customer-handling skills
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Valuable follow-up and coordination skills
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Basic knowledge of CRM and MS Office
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Problem-solving ability
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Valuable organizational and time-management skills
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Ability to work with multiple teams
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Positive and customer-focused approach
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nQualification & Experience

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Graduate in any relevant field.
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2–3 years of experience in customer service, customer relations, Food & Beverages, hospitality, or a similar role.
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nShare Your CV at

📌 Customer Relationship Management Executive Raipur
🏢 L'Opéra, French Bakery Private
📍 Raipur