Role & responsibilities

Customer Service & Field Support
Visit customer sites regularly for service and technical support.
Attend customer complaints and resolve equipment-related issues.
Perform troubleshooting, maintenance, and servicing of VR Coatings products.
Support equipment installation, commissioning, and start-up activities.
Provide preventive maintenance and operational guidance to customers.
Prepare service reports after customer visits.
Coordinate with the internal technical team for complex issues.

Technical Responsibilities
Understand the working principles of mechanical equipment, pumps, valves, and fluid handling systems.
Identify mechanical faults and assist in corrective actions.
Carry out basic equipment inspection, repair, and replacement of components.
Follow company service procedures and safety requirements.
Maintain proper records of customer visits, service activities, and spare parts requirements.

Customer Relationship Management
Maintain skilled relationships with customers.
Ensure timely response to customer service requirements.




Identify recurring equipment problems and report them to the concerned team.

Support customer satisfaction and retention through effective service.

Preferred candidate profile

Criteria

Requirement

Education

ITI / Diploma in Mechanical Engineering

Experience

13 Years

Industry Background

Machine Manufacturing, Special Purpose Machines (SPM), Hydraulic Systems, or similar mechanical industries

Alternative Experience

Candidates with hands-on mechanical experience in car garages may also apply

Location

Chennai & Bangalore

Travel

Willingness to travel to customer locations

Driving

Two-wheeler riding capability preferred
Basic mechanical troubleshooting
Knowledge of pumps, valves, and fluid handling equipment
Understanding of hydraulic systems
Mechanical assembly and disassembly
Use of basic measuring and hand tools
Equipment maintenance and servicing
Reading basic mechanical drawings (preferred)
Basic computer knowledge for service reporting

📌 Service Engineer Ahmedabad (India)
🏢 VR Coatings
📍 India