We are looking for a polished, mature and highly customer-oriented CRM / Client Relationship Executive to manage relationships with our premium and luxury clientele , including BVIP / very high-value customers .
This role is specifically suited to professionals who have experience interacting directly with premium, luxury or high-expectation customers in industries where personalised service, discretion, attention to detail and relationship-building are critical.
The role requires someone who understands how to communicate with BVIP and luxury customers , anticipate their expectations, maintain long-term relationships and deliver a highly personalised client experience.
The ideal candidate will come from environments such as luxury retail, premium fashion, jewellery, luxury hotels, premium automotive, high-end interiors, luxury lifestyle, premium real estate or similar customer-centric businesses .

Experience : 2–3 Years

Compensation : ₹40,000–₹50,000 per month + lucrative incentives

Industry : Premium / Luxury Retail | Fashion | Jewellery | Luxury Hospitality | Premium Automotive | Interiors | Real Estate | Luxury Lifestyle | Premium Consumer Brands

Work Location : Banjara Hills, Hyderabad

Job type : Full time, Onsite, 6 days (Monday to Saturday, 10 AM to 6:30 PM), Sunday fixed off

Qualifications
2–3 years of relevant experience in premium/luxury customer-facing role s.
Proven experience interacting directly with BVIP, premium or luxury customers.
Experience in luxury retail, fashion, jewellery, hospitality, premium automotive, interiors, real estate, lifestyle or premium consumer businesses is strongly preferred.
Strong understanding of personalised customer service and relationship-building.
Bachelor's degree in Business Administration, Marketing, Commerce, Hospitality, Communications or a related discipline.

Required Skills & Competencies
· Excellent verbal and written English communication skills with a polished and professional communication style, alongside Hindi and Telugu .
· Strong interpersonal skills with the ability to interact confidently with affluent and discerning clientele.

WHO IS THIS ROLE NOT FOR?
To avoid any mismatch, this role is not intended for:
Candidates primarily from generic banking relationship-management roles where HNI exposure is the only premium-client experience.
Candidates whose experience is predominantly corporate/B2B relationship management.




Generic call-centre or customer-support profiles without premium-client exposure.
Candidates with predominantly telesales experience.
Candidates with 4–8+ years of experience seeking a senior-level position or significantly higher compensation .
Candidates whose experience is primarily managerial rather than hands-on client-facing.
Candidates without meaningful experience dealing directly with premium/luxury customers.
We are specifically looking for a hands-on, client-facing qualified with approximately 2–3 years of relevant premium/luxury experience.

Company Overview
Ceramic Pro Lifestyle is a premium lifestyle destination created for those who appreciate exceptional automobiles, refined experiences and uncompromising standards.
Built around the philosophy that luxury is not simply about what you own, but how you experience it, Ceramic Pro Lifestyle brings together world-class automotive protection, detailing, customisation and lifestyle services under one distinctive ecosystem.
From advanced ceramic coatings and paint protection solutions to bespoke detailing, vehicle enhancement and curated lifestyle experiences, every offering is designed to preserve, elevate and personalise the things that matter most.
For more details, refer to:
Ceramic Pro India : https://ceramicpro.co.in/
Ceramic Pro Lifestyle : https://ceramicpro.co.in/lifestyle-industry/

Key Responsibilities
1. Premium & BVIP Client Relationship Management
Build and maintain strong, long-term relationships with premium and BVIP clients .
Act as a trusted point of contact throughout the client's journey.
Deliver personalised communication based on individual client preferences and expectations.
Understand the client's requirements, preferences, lifestyle expectations and purchase intent.
Maintain regular engagement with existing clients to strengthen relationships and encourage repeat business.
Ensure every interaction reflects the expected standards of a premium/luxury brand.

2. Luxury Clienteling & Client Engagement
Develop a strong understanding of individual clients and their preferences.




Proactively engage existing and prospective clients rather than relying only on inbound enquiries.
Maintain structured and personalised follow-ups.
Identify opportunities for repeat purchases, referrals, cross-selling and upselling.
Build client loyalty through consistent, personalised and thoughtful engagement.

3. Lead & Enquiry Management
Handle inbound enquiries with a premium-service mindset .
Respond promptly and professionally while maintaining the brand's tone of voice.
Qualify enquiries by understanding client requirements, preferences, timelines, budget and purchase intent.
Maintain accurate records of all client interactions and opportunities in the CRM.
Ensure no high-value enquiry or client interaction is lost due to inadequate follow-up.

4. Sales & Consultation Coordination
Coordinate client appointments, consultations, showroom visits and site visits.
Support Sales Consultants in managing high-value opportunities.
Ensure timely sharing of quotations, product information and relevant documentation.
Coordinate communication between clients, Sales, Operations, Installation and other internal teams.
Ensure all commitments made to premium clients are tracked and followed through to completion.

5. Premium Customer Experience
Deliver a polished, discreet and highly personalised customer experience.
Handle concerns and escalations with maturity, empathy and ownership.
Minimise client effort by proactively coordinating internally.
Follow up after consultations, purchases, installations and project completion.
Capture client feedback and identify opportunities to improve the overall customer experience.

6. CRM & Client Data Management
Maintain accurate client profiles, preferences, interactions and follow-up activities.
Ensure high standards of CRM data accuracy and hygiene.
Track client engagement, enquiries, quotations, follow-ups and conversions.
Use CRM information to identify opportunities for re-engagement and relationship development.
Prepare regular reports on client activity, lead movement, follow-ups and conversions.

7. Cross-Functional Coordination
Work closely with Sales, Operations, Finance and Installation teams.
Ensure accurate communication of client expectations, specifications and timelines.
Proactively follow up internally to ensure commitments made to BVIP clients are delivered.
Escalate and resolve client concerns promptly while maintaining a seamless customer experience.

📌 Customer Relationship Management Executive (Hyderabad)
🏢 Ceramic Pro
📍 Hyderabad