Skill Set-Customer Experience | D2C / E-commerce
Location: Saki Naka, Andheri, Mumbai
Experience: 2–5 Years
Work Mode: Hybrid
⏳ Notice Period: Immediate Joiners preferred / Maximum 15 Days
Working Days: 6 Days/Week
Shift: Rotational Shifts, including Night Shifts
Week Off: Rotational
Job Description We are looking for an experienced Executive – Customer Love with a solid background in Customer Experience / Customer Support , preferably from D2C, FMCG, E-commerce, Food & Beverages, Nutrition/Wellness, Personal Care, or Consumer Products .
The ideal candidate should have hands-on experience managing customer interactions across multiple channels and providing timely, end-to-end resolutions.
Roles & Responsibilities Handle customer queries through WhatsApp, Email, Social Media, Inbound & Outbound Calls




Manage customer complaints and ensure end-to-end resolution
Work with customer service metrics such as SLA, First Response Time (FRT), Resolution TAT & CSAT
Handle NDR, RTO, lost/damaged shipments and delivery-related issues
Coordinate with courier/logistics partners for shipment and customer resolutions
Respond to customer comments and DMs on social media
Maintain query logs, escalation trackers and refund/replacement trackers
Work on Helpdesk/Ticketing platforms such as Freshdesk, Kapture, LimeChat or similar tools
Work with e-commerce/OMS/WMS platforms such as Shopify, ClickPost, Unicommerce, EasyEcom or similar systems

📌 Customer Experience Executive –C / E-commerce (Mumbai)
🏢 BRIX CONSULTANTS
📍 Mumbai