Job Description – Call Center Trainer / BPO Trainer

Position: Call Center Trainer / BPO Trainer
Department: Operations / Training & Development
Industry: BPO / Call Center
Experience: 1–4 Years
Salary: ₹25,000 – ₹40,000 per month
Location: Noida

Job Summary

We are looking for an experienced Call Center Trainer / BPO Trainer who will be responsible for training sales executives, monitoring call quality, identifying performance gaps, and implementing effective coaching plans to improve sales performance and customer experience.

The ideal candidate should have strong knowledge of BPO sales processes, objection handling, sales techniques, call quality monitoring, and performance management.

Key Responsibilities

- Conduct training and induction sessions for new and existing sales executives.
- Train employees on sales processes, communication skills, product knowledge, and objection handling.
- Provide constructive feedback and one-on-one coaching to improve performance.




- Develop and implement coaching and refresher training programs.
- Track training effectiveness and employee performance.
- Prepare training reports and performance analysis.
- Ensure employees meet defined sales and quality standards.

Required Skills

- Excellent verbal and written communication skills.
- Strong knowledge of BPO sales processes and inbound/outbound sales.
- Solid presentation and training skills.
- Excellent objection-handling and sales coaching skills.
- Good analytical and reporting skills.

Qualification & Experience

- Graduate in any discipline.
- 1–4 years of experience in BPO/Call Center Sales Training or Operations.
- Candidates with experience in inbound/outbound sales or call center processes will be preferred.
- Prior experience as a BPO Trainer, in sales outbound/inbound process.

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Call Centre Trainer (India)
🏢 DialDesk
📍 India