- To resolve day to day patients / visitors complaints and manage the Total Customer Experience Questionnaires dissemination process.
- To achieve high customer satisfaction with Telecommunication services provided by Telephone Exchange personnel.
- To effectively implement policies, procedures through Front Office personnel.
- To daily supervise front office services and staffing.
- To ensure accurate patient invoicing, billing, refunds etc. and resolve all problems associated with patient billing.
- To ensure efficient functioning of Front Office personnel/ processes/ systems.
- To ensure FO Team awareness and readiness for emergency patient handling roles.
- To coordinate with diagnostic and treatment activities to achieve high customer satisfaction levels with services.




- To coordinate with medical staff and other departments on behalf of Front Office Team.
- To conduct & coordinate training programs for front office team.
- To be well groomed, punctual & adhere to company policies and practices.
- To have complete orientation of QMS and EMS system of Hospital.
- To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
- To comply with the service quality Process, environmental & occupational issues & policies of the respective area.
- To comply with patient safety policy.
- To ensure protected utilization of equipment and proper waste disposal system.

📌 Patient Care Coordinator - Front Office (India)
🏢 Mhc
📍 India