Description

Proposed designation : Senior Analyst – US T&C; WFS Ops (KGS)

Role: Individual Contributor (Voice + Non-Voice)

Reporting to Assistant Manager/ Manager

Geo to be supported : US

Shift : 2:30 PM to 10:30 PM IST

Work Mode: Hybrid

Responsibilities
This role works closely with the Skills team in providing the analytical and operational power to build, implement, and maintain the firm’s skills imperatives

- Core Responsibilities:
- Data Analysis: Collect, analyze, and present data related to skills initiatives to generate insights and enable data-based decision making. Maintain proficiency in data management tools such as Excel with an understanding of skills and organizational data sourced from various systems such as Certinia, ProFinda, PeopleSoft, Azure Data Lake
- Skills Administration and Support: Document, refine and increase the efficiency of the 'business-as-usual' (BAU) skills processes required to maintain and support skills administration. Maintain master/reference documentation for skills data and related attributes, ensuring data integrity and consistency
- Operational Excellence: Provide operational support for the skills program to ensure its efficient operation. Execute key projects/ initiatives that move the firm’s skills agenda forward

- Skills & Qualifications:

- Solid analytical skills with a proven ability to methodically work with data and generate insights.
- Excellent organizational skills, high attention to detail, and proficiency with business presentation and data analysis tools
- Strong problem-solving skills to quickly diagnose issues and implement effective solutions, with a relentless focus on driving tasks to completion
- Strong written communication skills and the ability to prepare clear and concise reports and presentations

- Sample Screening Questions for Recruiters:

- What recent exposure do you have with Skills Management? Please elaborate. (If they don't, ask them to give example of working with emerging data points, standardizing messy datasets)
- Tell me about your experience with SmartConnect/ ProFinda, Excel (V Lookups, pivotable, macros), Power point presentations
- Share your data analysis experience. Have you worked with different stakeholder groups to intake requests, analyze data, compare/harmonize different datasets,



develop recommendations on cleaning duplicates/effective data management practices, increased efficiency of data management processes, etc.

- Sample projects/processes this role is expected to perform

- Design & document long-term 'business-as-usual' (BAU) processes for skills maintenance
- Leverage AI and automation methods to optimize skills deployment and maintenance
- Support the integration of skills into talent process documentation, such as job descriptions and evaluation forms
- Maintain master/reference documentation for skills data (e.g., key documents/QRGs hosted on sharepoint)
- Perform 'business-as-usual' (BAU) processes for skills maintenance

- ·Skills Data Governance & BAU Operations:
- oPerform weekly, bi-weekly, quarterly, and annual BAU processes for skills, certifications, role types, specialties, and known supply maintenance.
- oMaintain Advisory datapoints across systems including Certinia, SmartConnect, and ProFinda.
- oReview and decision ProFinda ontology merges; document decisions and deploy approved updates.
- oManage change requests for skills, skills frameworks, and certifications—including evaluating, documenting, recommending, and deploying decisions.
- oMaintain known supply labels based on requests and relevancy using defined methodologies and logs.
- oExecute periodic refresh cycles (annual) for skills frameworks (L2 offerings, DMT frameworks, priority platforms, role types, RM ring‑fence categories).
- o
- ·Process Documentation & Continuous Improvement
- oCreate detailed process documentation, QRGs, reference logs, and SharePoint‑hosted materials for Advisory skills maintenance.
- oDesign, refine, and document BAU workflows and long-term operating models for skills management.
- oCollaborate with Tech Teams on enhancements including the design of a "Skills Agent" to streamline deployment and maintenance of skills data.
- oConduct skills overlap analysis using data tools and generate consolidation recommendations for frameworks with high redundancy.
- - ·Data Analysis & Reporting




- oRun Alteryx workflows to generate output files (SF Changes & Suspected Merges, Certinia Uploads, Certinia Master New).
- oPrepare datasets for submission to Certinia tech teams and maintain versioning and archival discipline.
- oIdentify, analyze, and resolve data inconsistencies across multiple datasets and systems.
- oLeverage Excel (VLOOKUP, Pivot Tables, Macros) to analyze and standardize complex or messy data sources.
- •
- ·Stakeholder Management & Collaboration
- oPartner with US and onshore Advisory stakeholders including Resource Managers, Offering Leaders, Platform Leaders, and ProFinda Admins.
- oLead conversations to collect inputs needed for framework refreshes, role updates, consolidation decisions, and change request reviews.
- oParticipate in stakeholder demos, prepare PowerPoint presentations, and support communication plans and training (including lunch-and-learn sessions).
- oProvide consultative guidance based on decisioning levels—managing independent decisions, consulting with RMs, and escalating to business leadership when needed.
- •
- ·Integration Support for Talent Processes
- oSupport integration of skills datasets into talent-related documents including job descriptions, certification catalogs, and evaluation forms.
- oEnsure alignment and consistency between skills data and Talent processes in partnership with talent/HR teams.

Qualifications
·Required Qualifications & Experience oMinimum of 3 years progressive experience in Resource Management / Skills Management for an international clientoExcellent oral & written communication skills, with the ability to provide clear, concise, and empathetic responses.oComfortable creating structured documentation, process flows, QRGs, and trackersoData quality, data modeling, and dataset standardization experienceoExperience with SmartConnect / ProFinda or similar resource/staffing/skills platformsoStrong process orientation and attention to detailoAbility to work with AlteryxoStrong Excel skills (VLOOKUPs, Pivot Tables, advanced formulas; macros preferred)oStrong attention to detail and ability to work with evolving or emerging data points.oAbility to analyze large datasets for trends, anomalies, overlaps, and insights.oExperience managing master datasets and reference logs.

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