Job Purpose

- To lead Domestic Sales of copper Tubes to the secondary market, support for generating sales and revenue in line with the business plan.

- To manage the third-party brand requirements like packaging, supplies, inventories etc.

- Plan and execute Copper tube sales in secondary market and co-ordinate sales administration with the objective of meeting the targets of EBIDTA, Working Capital and Cash Flow.

- Cultivate and maintain strong relationships with key customers by meeting their expectations, enhancing customer satisfaction, and building their loyalty with optimum utilization of resources and cost-efficiencies.

- Collaborate with cross functional departments to enhance the company's brand and customer satisfaction.

- Maintain consistency of supplies to the customers and ensuring the best service levels to be maintained.

- To consistently work towards maintaining healthy market share and NPS.

- Keep the team updated on customer expectations, competitor analysis, and Market Intelligence so that timely action can be taken.

- To Coordinate with cross functional departments for credible and reliable customer experience

- To consistently look out for the opportunities to simplify the sales process.

Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

Supporting Actions

1. Sales & Revenue Growth

- Copper tube sales in domestic secondary market (~2000 MT per annum)
- Achieve Domestic Mark up of ~1100 USD/MT. The above mark ups are slightly higher than prevailing prices in India.
- Implement strategies for sales growth and maintain healthy market share

2.



Market Penetration and Customer acquisition & Retention

- Expand the company’s market presence by penetrating current customer segments and geographic areas.
- Develop and implement plans to increase the company's share of wallet within dealers.
- Increase the customer base by acquiring new clients and accounts.
- Implement customer retention strategies to minimize churn and increase customer loyalty.
- Identify and pursue new business opportunities to expand market presence.
- Collaborate with Business Development Cell for various activities.

3. Strategic Planning & Operational Efficiency

- Develop and execute a comprehensive sales strategy aligned with overall business objectives.
- Regularly review and adjust the sales strategy based on market dynamics and performance metrics
- Streamline sales processes to enhance operational efficiency.
- Monitor and optimize order fulfillment, delivery, and after-sales service processes

4. Market Intelligence &Sales; Forecasting

- Stay informed about industry trends, competitor activities, and market dynamics.
- Provide timely and relevant market intelligence to support strategic decision-making.
- Develop accurate sales forecasts based on market trends, historical data, and other relevant factors.




- Regularly review and adjust sales forecasts as needed.
- Minimize the variance between forecasted and actual sales figures.

5. Customer Satisfaction & Quality

- Ensure high levels of customer satisfaction by addressing customer issues and concerns promptly.
- Implement feedback mechanisms to gauge and improve customer satisfaction.
- Timely closure of action items on MH portal
- Ensure proper communication with the relevant stakeholders.
- Quick addressal and resolution of quality concerns reported by the customers by closely coordinating all internal stake holders including Quality, Production, Logistics, PPC etc.

6. Collaboration with Cross-functional Teams

- Collaborate with planning, operations, Logistics, finance and other functions to ensure alignment and synergy.
- Foster effective communication and collaboration among different teams to achieve common goals.

- Work on relevant projects with Cross Functional Teams

7. Managing Price Risk & Compliances

- Ensure that all sales activities comply with relevant industry regulations and company policies.
- Implement and monitor ethical sales practices
- Working Capital Management
- Focus on PBND, DBNP as per the guidelines.
- Managing Payment Over dues within 60 days

8. People & Process

- Develop Self - Training plan adherence
- Work towards improving skills & competencies of self and team member

9. Inventory

- Basis Monthly overall Inventory Planning, Coordinate with planning, production, Logistics team for material allocation and execution of planning.

📌 Area Trading Manager (India)
🏢 Financial services
📍 India