Title: Service Desk Management Executive (Voice)

Location: Bangalore (Work From Office)
Job Type: Full time

Industry: IT Service Desk / Customer Support / Voice Process

Job Description:

We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.

Key Responsibilities:

- Manage one or more customer service or service desk functions

- Act as the primary point of contact for users reporting issues, requesting information, access, or other services

- Provide customer support through voice, digital, self-service, and automated channels

- Ensure timely issue resolution in line with SLA and process guidelines

- Deliver excellent customer service and maintain service quality standards

Requirements

Experience:

- Experienced candidates preferred

Education:

- Graduation is mandatory

- IT graduates preferred with basic troubleshooting knowledge

Language Requirement:





- Excellent verbal communication skills

- Proper email etiquette

- No MTI (Mother Tongue Influence)

Other Requirements:

- Strong problem-solving and analytical skills

- Excellent customer service skills

- Willingness to work in night shifts

- Work From Office only

Other details regarding this job:

· Location: Bangalore (Work From Office only)

· Age Criteria: Open / As per company policy

· Gender: Male & Female candidates can apply

· Eligibility: Graduation is mandatory/ IT graduates preferred

· Graduating Year: Any year of pass-out (No restriction)

· Shift: Night shifts

· Payroll: Direct payroll of the company (MNC)

· Communication: Excellent verbal English communication required

· Proper email etiquette is mandatory

· No Mother Tongue Influence (MTI)

· Salary: ₹28,000 CTC

· Relocation: Relocation is not available.

Benefits

- Salary: ₹28,000 CTC

- Both-way cab facility

- Provident Fund (PF)

- Employee State Insurance (ESI)

- Opportunity to work with a leading MNC

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