This is a remote position.

Technical Support & Document Processing Specialist

Company: LaunchVentures
Location: Remote | Employment Type: Full-time
Experience: 3–6 Years

About the Role

We are looking for a Technical Support & Document Processing Specialist to support our platform operations. The role combines application/technical support, document validation, data quality, exception handling, and customer support.

Key Responsibilities

- Provide technical and application support and troubleshoot client-reported issues.

- Review and validate POs, invoices, and other business documents processed through an OCR/AI platform.

- Identify and resolve data extraction, product mapping, and document-processing exceptions.

- Create and maintain document templates and customer-specific configurations.

- Perform basic smoke/sanity testing after platform updates.

- Monitor processing queues, identify recurring issues, and escalate them to relevant teams.

- Manage tickets, incidents, and escalations using Jira or similar tools.

- Maintain transparent documentation and communicate effectively with customers and internal teams.





Requirements

- 3–6 years of experience in Technical Support, Application Support, Product Support, or similar roles.

- Strong troubleshooting, analytical, and problem-solving skills.

- Excellent attention to detail and data accuracy.

- Understanding of POs, invoices, SKUs/products, and ERP workflows.

- Familiarity with Odoo, SAP, NetSuite, or similar ERP systems.

- Good written and verbal communication skills.

- Ability to work independently and manage multiple priorities.

Technical Skills

Jira | SQL | Linux | AWS/Azure | Jenkins | Postman | New Relic/Datadog | Salesforce | MS Office 365

Good to Have

- Experience with OCR/AI-based document processing

- Hands-on experience with Odoo

- Experience with document templates, data validation, or SaaS platforms.

- Exposure to paper/packaging or similar industries.

Note: This is a hybrid Technical Support + Document Processing role and is not a pure System Administration/Infrastructure position.

📌 Technical Support & Document Processing Specialist (Hyderabad)
🏢 Launch Ventures Private
📍 Hyderabad