Description:
The role is responsible for providing day-to-day technical support to employees for a range of hardware and software systems. The role focuses on diagnosing user-reported issues through discussions, performing troubleshooting and fault rectification, and ensuring timely resolution of problems, queries, or complaints. The role handles first-line support, follows defined escalation protocols for unresolved issues, and maintains accurate documentation of incidents and resolutions. The role emphasizes service quality, responsiveness, and user satisfaction, while ensuring adherence to IT policies, security practices, and operational procedures.

Essential Functions:
Provide first-line technical support for hardware and software issues
Diagnose problems through user interaction and system checks
Perform troubleshooting and fault rectification
Escalate unresolved issues as per defined protocols
Ensure timely resolution of user queries and complaints
Document incidents, actions taken, and resolutions
Support basic system access and device setup
Adhere to IT policies, security,



and service standards

Additional Responsibilities:
Qualifications
Education:
Bachelors Degree (BA/BS) B.Tech - Required
Master Degree (MS/MA) M.Tech - Preferred
Experience:
1 year or more in 1 - 4 Years
Specialized Knowledge: Licenses:
Amneal is an equal chance employer. We do not discriminate based on caste, religion, gender, disability, or any other legally protected status. We believe in fostering a workplace that values diversity and inclusion.
The Human Resources team partners with all aspects of the organization, driving success through the effective and innovative management of people for both current and future business needs.
Key roles that the Human Resources team performs:
Executive Role: Specialists in all aspects of people management. High-level input at strategic level into all key business decisions.
Audit Role: Ensures all areas of the organization are compliant with

📌 Senior Officer, IT User Support (Hyderabad)
🏢 Amneal
📍 Hyderabad