Profile Responsibilities:

Customer Satisfaction

• Understanding factors influencing customer satisfaction & dissatisfaction

• Monitoring RSI & CSI to identify changes in customer preferences

• Identify opportunities for improving customer satisfaction

• Benchmarking RSI and CSI

Supplier Management

• Maintain records for key Vendors for continuous evaluation based on delivery, quality and costs

• Reviewing Vendor performance and taking corrective actions to ensure timeliness and quality of supplies

Customer Interaction

• Participating in the Development of Customer or Channel Specific Marketing Strategies

• Customer Relationship Management

Contract Management

• Knowledge of Contractual terms and conditions, Contract terminology • Preparation of Contract documents

• Monitor performance against contracts

MIS

• Timely and accurate reporting of Departments performance

Customer Understanding

• Developing an intimate knowledge of shoppers Attitudes and Behavior

Safety

• Knowledge and operation of Fire Equipment

• Ensure protected practices in Mall

Contact Person:

Aasma Shaikh

[email protected]

📌 Operations Executive - Mumbai (Thane)
🏢 SG Oasis
📍 Thane