- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
- Provide accurate information to customers regarding products/services offered by the company.
- Escalate complex issues to senior team members when necessary to ensure prompt resolution.
- Maintain records of all interactions with customers using CRM software.
Job Requirements :
- 0-10 years of experience in BPO/Call Centre setting.
- Excellent communication skills in Hindi language (spoken).
- Basic knowledge of computer applications such as MS Office.
📌 Voice Process Executive (Chennai)
🏢 Genxlead
📍 Chennai
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