We are seeking an experienced L2/L3 Support Engineer with strong expertise in Google Workspace Administration and Google Cloud Platform (GCP) to support a global, cloud-first IT environment. The ideal candidate will be responsible for end-user support, cloud operations, user lifecycle management, SaaS administration, and overall IT service delivery across multiple office locations and remote users.

Key Responsibilities

- Administer and support Google Workspace services including Gmail, Drive, Calendar, Meet, Groups, Shared Drives, and Admin Console.
- Manage user provisioning, deprovisioning, access control, security policies, and directory synchronization.
- Support and maintain GCP environments, including IAM, project access management, monitoring, governance, and cost optimization.
- Provide L2/L3 support for end-user, cloud, SaaS, and productivity platform issues.
- Troubleshoot and resolve complex technical incidents, perform root cause analysis, and manage escalations.
- Support onboarding, offboarding, device provisioning, asset management, and endpoint lifecycle activities.
- Manage identity and access management processes across cloud and SaaS platforms.
- Coordinate SaaS user administration, license management, and application access requests.
- Support email security, endpoint security, patch compliance, and security awareness initiatives.
- Maintain operational documentation, knowledge articles,



and standard support procedures.
- Collaborate with internal teams, vendors, and business stakeholders to ensure smooth IT operations and service delivery.

Required Skills (Primary)

- 3+ years of experience in L2/L3 IT Support, Systems Administration, or Cloud Operations.
- Robust hands-on experience with Google Workspace Administration.
- Experience managing Google Cloud Platform (GCP) environments.
- Expertise in Identity and Access Management (IAM), user lifecycle management, and directory services.
- Strong troubleshooting skills across Windows, macOS, cloud platforms, and SaaS applications.
- Experience supporting hybrid and remote work environments.
- Excellent communication, problem-solving, and customer support skills.

Good to Have Experience / Skills

- Microsoft Azure and Entra ID administration.
- Microsoft 365 administration and licensing management.
- SaaS platform administration (HubSpot, Dialpad, Rippling, Tipalti, etc.).
- Email security solutions such as Mimecast or Barracuda.
- Endpoint management and MDM solutions (Intune, Jamf, Kandji, Workspace ONE, etc.).
- Networking, VPN, Wi-Fi, and office infrastructure support.
- ITIL-based service management practices.
- Backup, disaster recovery, and cloud governance experience.

Interested candidate can drop their CV's to [email protected]

📌 Google Workspace and Google Cloud Support Engineer (Chennai)
🏢 Customer Analytics
📍 Chennai