Job Scope:
The role involves managing and overseeing the physical inbound operation to ensure high service levels and results in line with customer-agreed SLAs, following network procedures and defined standards.
Key Responsibilities:
- Organize appropriate shifts and manning levels to meet business requirements.
- Ensure inbound stock is recovered, inspected, and received efficiently.
- Monitor performance of ground handlers and warehouse providers.
- Ensure adherence to customer SOPs and meet SLA targets.
- Develop a high-performance service culture within the department.
- Manage individual performance and allocate resources effectively.
- Ensure safe working practices and participate in quality initiatives.
- Monitor and ensure compliance with overtime (OT) limits, including proper tracking, approval, and adherence to applicable statutory requirements.
- Monitor employee working patterns to ensure compliance with the maximum permitted number of continuous working days, including adherence to the 10-day working limit.
- Monitor daily working hours to ensure employees do not exceed the permitted 12-hour working limit, in line with statutory requirements and company policies.
- Drive Employee Opinion Survey (EOS) participation and follow up on employee feedback and action points.
- Support employee retention through effective employee engagement and timely resolution of concerns.
Experience:
- Minimum 1 years of warehousing experience.
- Minimum 1 year in an SPL environment.
- Minimum 2 years working in a cross-functional/matrix organization.
Qualification: Bachelor's Degree level
Skills and Competencies:
- Positive documentation skills (screening, archiving, retrieval).
- Leadership skills.
- Communication skills (English/local language, spoken and written).
- Customer orientation.
- Planning and organizing.
- Decision making.
- Developing people.
- Influencing.
- Commitment to excel.