Job Description:
We're looking for a Team Leader to manage a customer service team in the shipping & logistics domain. The role involves driving team performance, ensuring service delivery targets are met, and acting as the first point of escalation for floor-level queries.

Key Responsibilities:

- Serve as first-level escalation for team queries; verify productivity & accuracy numbers
- Deliver on service level, quality, and productivity targets
- Drive continuous process improvement through quality initiatives
- Prepare and analyze dashboards and performance reports
- Manage team development, engagement, and attrition control
- Conduct performance appraisals and provide regular feedback
- Handle shift scheduling and leave planning for the team




- Liaise with Area office and Manager on performance and issues
- Provide data-driven business insights using Excel/BI tools

Desired Skills:

- Strong communication skills (written & spoken)
- Proficiency in MS Excel, QlikView, Power BI (R/Python a plus)
- Robust analytical and problem-solving ability
- Team management and people leadership skills
- Flexible to work in shifts (including night shifts)
- Positive attitude, high ownership, and a team-player mindset

Working Conditions: Willingness to work in shifts (including nights) and travel as required.

📌 Service Delivery - Customer Service (Thane)
🏢 Live Connections
📍 Thane