Job Summary

This position is open with Bajaj Finance Ltd. An effective communicator with exceptional relationship management skills with the ability to relate to people at all levels of business and management. This role requires working collaboratively in a multi-disciplinary team environment.

Responsibilities

- All system enhancement, design, development, testing and roll out with the help of various stakeholders i.e. COE, IT, Ops, etc.
- Delivery of volume from service channels - cashier and call center service.
- Delivery of volume from new identified channels like digital, CIBIL watch.
- Daily system / process support to sales team.
- Daily business MIS preparation and roll out.
- Monthly incentive calculation and roll out.
- Contest calculation and roll out.
- Liaise with HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PM closures, etc.
- Track and manage on-roll and off-roll headcount and productivity.
- Liaise with Risk team for offer generation, policy changes, etc.
- Classroom training and training over call for any new enhancement, changes in product/processes.
- Allocation of monthly offer base to sales / call center team.
- Conducting various business meets like ZSM / RSM meet / contest based trips.
- Managing portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.
- Managing various vendors: ensuring timely onboarding, calculation of payout, etc.




- Monthly inputs for SMT reporting and deck preparation.
- Annual inputs for LRS & AOP deck preparation.

Major Challenges

- Major system issues and TAT for its resolution.
- Frequent system changes.
- Roll out of new system enhancement / customer communication across various channels.

Interactions Internal Clients

- Connect with various internal department i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.

External Clients
- Mapping of market competition and practices.
- Meeting with external vendors along with IT.

Dimensions

- Financial Dimensions: Business achievement of Fee / Insurance / Rate as per the target.
- Other Dimensions: Total Team Size: 0 to 2; Number of Direct Reports: 0 to 1; Number of Indirect Reports: NA; Number of Outsourced employees: 0 to 2; Number of locations: 1; Number of products: 1.

Required Qualifications and Experience

Establishes and maintains skilled networks with subject matter experts. This role requires to track & maintain business profitability by ensuring all metrics are in control so as to achieve the business target.

- Culture Anchor: Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets.
- Execute with Rigor - Takes responsibility for meeting targets with focus and effort.
- Own It - Maintains honesty and fairness in all interactions in line with organization's policies.
- Act with Integrity

📌 Assistant Manager - Business Loans - Indirect (Chhindwara)
🏢 Bajaj Finance
📍 Chhindwara