Customer Success Executive

Experience: 12 Years
Location: Kudlu Gate ,Bengaluru
Job Type: Full-Time
Industry: IT / Software / SaaS

Job Description:

We are looking for a Customer Success Executive with 12 years of experience in customer success, post-sales, client servicing, or account management.

The candidate will be responsible for managing customers after the sales process, ensuring successful onboarding, addressing customer queries, coordinating with internal teams, and building long-term customer relationships.

Key Responsibilities

- Manage existing customers and handle post-sales activities.
- Ensure smooth customer onboarding and product/service adoption.
- Understand customer requirements and provide appropriate support.
- Maintain regular communication and follow up with customers.
- Handle customer queries, concerns, and service-related issues.
- Coordinate with Sales, Support, Product, and Technical teams for issue resolution.
- Monitor customer satisfaction, engagement, and overall experience.
- Identify potential customer concerns and proactively work towards resolution.




- Collect customer feedback and share insights with internal teams.
- Maintain customer records, interactions, and follow-ups in CRM.
- Support customer renewals, upselling, and cross-selling opportunities.
- Build solid and long-term relationships with customers.

Required Skills:

- Customer Success
- Post-Sales
- Client Relationship Management
- Customer Onboarding
- Customer Retention
- Account Management
- Client Servicing
- Customer Support
- CRM
- Excellent Communication
- Problem Solving
- Follow-up & Coordination

Candidate Profile:

- 1-2 years of experience in Customer Success, Post-Sales, Client Servicing, Account Management, or related roles.
- Strong verbal and written communication skills.
- Good interpersonal and relationship management skills.
- Strong follow-up and coordination abilities.
- Customer-oriented and proactive approach.
- Ability to handle multiple customers and priorities.
- Experience in SaaS, IT, or software products will be an added advantage.

📌 Customer Success Executive (Bengaluru)
🏢 Sulopa
📍 Bengaluru