Experience: Fresher
Qualification: Diploma / B.Tech – Electrical, Electronics, or related field
Location: Mohali
Employment Type: Full-Time
Job Summary
We are looking for a Customer Support Executive to support our testing and calibration laboratory operations. The role involves customer communication, documentation, data management, follow-ups, and coordination with customers and internal technical teams.
Key Responsibilities
Handle customer calls and understand their requirements.
Provide customers with information regarding testing and laboratory services.
Coordinate with customers for samples, documents, quotations, and reports.
Maintain customer records and testing-related information.
Prepare and update documents, Excel sheets, trackers, and reports.
Use MS Word and MS Excel for documentation and data management.
Follow up with customers regarding pending requirements and documents.
Coordinate with the technical team regarding customer requirements and testing status.
Check documents and data for accuracy and completeness.
Maintain proper records and filing of customer-related documents.
Assist with day-to-day documentation and coordination activities.
Escalate technical queries to the concerned team when required.
Requirements
Diploma or B.Tech in Electrical / Electronics / related engineering field.
Freshers are welcome to apply.
Valuable knowledge of MS Word and MS Excel.
Positive verbal and written communication skills.
Good documentation and record-keeping skills.
Basic computer knowledge.
Good attention to detail and accuracy.
Valuable coordination and follow-up skills.
Willingness to learn about testing and laboratory processes.
Pay: ₹15,000.00 per month
Work Location: In person
📌 Customer Support Executive Sahibzada Ajit Singh Nagar
🏢 ITC INDIA
📍 Sahibzada Ajit Singh Nagar
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