Job Summary

We are looking for confident and customer-focused Customer Care Executives to handle inbound calls from international customers. The role involves understanding customer concerns, providing accurate information, resolving issues, and delivering a professional customer experience.

Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Understand customer concerns and provide appropriate resolutions.
Follow company processes, quality standards, and data-security guidelines.
Maintain accurate customer and call records.
Handle difficult customers calmly and professionally.
Escalate issues when required.
Meet defined quality, productivity, attendance, and customer-service targets.

Requirements
Good spoken English and solid listening skills.
Transparent and professional communication.
Customer-service mindset and problem-solving ability.
Basic computer knowledge.
Ability to work in rotational shifts and rotational weekly offs.
International voice/BPO experience is an advantage.
Freshers with good communication skills are welcome.

Pay: ₹20,000.00 - ₹45,000.00 per month

Perks:
Health insurance
Provident Fund

Work Location: In person

📌 International Inbound Customer Care Executive – Voice Process Davanagere
🏢 Miqdam Global
📍 Davanagere