We are looking for a WhatsApp Sales Co-ordinator who will be responsible for managing the company’s WhatsApp communication, responding to customer enquiries, sharing product information, coordinating with the sales team, and ensuring timely follow-ups with customers and leads.
Key Responsibilities
Manage and monitor the company’s official WhatsApp account.
Respond to customer enquiries professionally and promptly.
Handle incoming leads and enquiries received through WhatsApp.
Share product details, catalogues, brochures, images, videos and quotations with customers.
Understand customer requirements and provide relevant information.
Forward qualified leads to the concerned Sales Executive/Manager.
Follow up with customers regarding enquiries, quotations and pending responses.
Maintain proper records of WhatsApp enquiries and lead status.
Coordinate with Sales, Service and other departments for customer requirements.
Ensure all customer messages are answered within the defined response time.
Handle customer complaints or issues and escalate them to the concerned department.
Maintain qualified communication and customer relationships.
Prepare daily/weekly WhatsApp enquiry and follow-up reports.
Required Skills
Good English, Hindi and Gujarati communication skills.
Excellent WhatsApp handling and typing skills.
Positive written communication and skilled messaging etiquette.
Basic knowledge of MS Excel / Google Sheets.
Ability to manage multiple customer conversations simultaneously.
Valuable follow-up and coordination skills.
Customer-focused and polite approach.
Basic knowledge of sales and lead management will be an advantage.
Preferred Candidate
0–3 years of experience in WhatsApp Customer Support, Telecalling, Sales Coordination, Customer Care or Lead Management.
Candidates with experience handling business WhatsApp accounts will be preferred.
Experience in machinery, manufacturing, furniture, woodworking or B2B sales will be an added
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Whatsapp Customer Support Executive Char Rasta
🏢 Shree Umiya F Tech Machines
📍 Char Rasta
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