A front office associate acts as the primary point of contact for guests or clients, managing arrivals, communications, and basic administrative tasks to ensure effective daily operations.

Key Responsibilities
Greeting and Guest Services: Welcome visitors warmly, verify identification or reservations, issue passes or room keys, and handle check-in and check-out procedures.
Communication Hub: Answer incoming phone calls, screen and forward calls, respond to emails, and take accurate messages.
Administrative Support: Schedule appointments, manage visitor logs, sort mail, handle deliveries, and maintain clean reception areas.
Billing and Transactions: Process payments, settle invoices, and manage basic cashiering tasks if working in hospitality.
Problem Solving: Address client or visitor questions and complaints calmly,



escalating issues to management when necessary.

Qualifications and Requirements
Education: High school diploma or equivalent; a degree or formal training in hospitality or office administration is a plus.
Communication Skills: Excellent verbal and written communication skills with a polite and qualified phone manner.
Technical Skills: Proficiency in office software (Microsoft Office, email clients) and familiarity with multi-line phone systems or booking software.
Soft Skills: Robust multitasking abilities, attention to detail, reliability, and a calm demeanor under pressure.

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Associate Kochi
🏢 BK SQUARE INTERNATIONAL CONSULTANT
📍 Kochi