Job Responsibilities
Assist in the day-to-day operations of the branch.
Welcome customers and provide proper information about gold loan and other financial products.
Assist in processing loan applications, renewals, repayments, and other customer transactions.
Collect and verify customer documents and KYC details as per company procedures.
Support customer acquisition and generate leads through calls, visits, and referrals.
Follow up with customers regarding loan renewals, repayments, and pending dues.
Assist in collection activities and maintain proper records of collections.
Maintain accurate loan files, registers, receipts, and other branch documents.
Handle cash and other transactions carefully as per company procedures.
Provide positive customer service and respond to customer queries professionally.
Assist senior staff in achieving sales, collection, and branch targets.
Ensure compliance with company policies, KYC requirements, and operational procedures.
Assist during internal audits and maintain proper branch records.
Maintain confidentiality and security of customer information, cash, documents, and company assets.
Perform other duties assigned by the Branch Manager or senior management.