Roles and Responsibilities:

1) Machine Installation and Training
Assigned PAN India for an Jewellery sector.
Discussing with customer for prerequisites arrangements and suggestions.
Installation report submission to back office to close the call.
Provide training to customer about machine operation and how to generate tool path.

2) Machine Problem Solving
Attending breakdown calls within warranty, out of warranty and AMC.
Attending customer’s phone calls and trying to solve problems on phone or make a visit.
If any spares required then inform to back office and keep tap on it.
Visit report submits to back office for invoicing and record purpose.

3) Spare parts sale
During service or process call make sale of spare parts or consumables.
Suggest customer to keep essential spares in stock.
Discussing with customers regarding consumables sale.

4) Process or Service Visits
Received every month warranty and AMC list from back office and visit them accordingly.




Making SOP of service calls and product knowledge transfer to team via presentation.

5) Exhibitions
Attending Jewellery Exhibitions.
Handling machines loading and unloading activities both sides.
Making machines power connections and maintaining machine in valuable condition during Exhibition.

6) Product Marketing
During service visits do Millenia Technologies product marketing.
If any customer is showing interest, then forwarding to sales team.

7) CNC Supporting Products Marketing & Sales
CNC Tools, Filtration Unit Marketing and Sales

8) Software Knowledge;
Must Know JD Surf mill Latest Version and Other CNC Related Software
Must know how to operate 5 Axis and 9 Axis CNC Milling and Engraving Machine

Others:
Maintaining positive relationship with clients and staff.
Supporting to team for demonstration of machines.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Cnc Engineer Andheri East
🏢 Millenia Technologies (I
📍 Andheri East