CRE – SMR Job Description
Make service reminder calls to customers whose vehicle service is due.
Inform customers about upcoming periodic maintenance/service schedules.
Schedule service appointments and coordinate with the Service Advisor/workshop.
Follow up with customers after servicing (PSF – Post Service Follow-up).
Collect customer feedback and record CSI/SSI/customer satisfaction.
Handle basic customer complaints and coordinate with the concerned department for resolution.
Maintain customer information and update CRM/DMS records.
Follow up on missed service appointments and inactive customers.
Explain service-related offers, maintenance packages and campaigns.
Maintain daily calling/follow-up reports and achieve assigned calling and appointment targets.
Coordinate with Sales, Service,



Parts and Workshop teams to ensure a smooth customer experience. RRJ College+1

Typical requirements in Thane/Mumbai automobile dealerships
Graduate preferred.
0–2 years experience may be accepted; automobile/dealership experience is an advantage.
Positive communication skills in English, Hindi and Marathi.
Basic computer knowledge and familiarity with CRM/DMS.
Customer-handling and telephone-calling skills.
Automobile service-process knowledge is practical. Some CRE-Service postings specifically ask for automobile-industry experience and knowledge related to vehicle faults/service

Work Location: In person

📌 Customer Relationship Executive Naupada
🏢 Arnav Automobiles
📍 Naupada