We are looking for a friendly and customer-focused Telecaller Executive to handle customer calls, understand their requirements, provide accurate information, and ensure a positive customer experience.
Roles & Responsibilities
Handle incoming and outgoing customer calls professionally.
Respond to customer queries and provide appropriate information.
Follow up with customers regarding enquiries, leads, and services.
Identify customer needs and provide suitable solutions.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex customer issues to the appropriate department.
Follow up with potential customers and convert enquiries into business opportunities.
Meet assigned calling and performance targets.
Maintain good communication and skilled relationships with customers.
Requirements
Positive verbal communication skills.
Basic computer knowledge.
Ability to communicate clearly and confidently.
Customer-focused attitude.
Key Skills
Communication Skills | Customer Service | Telecalling | Follow-up | Problem Solving | Basic Computer Skills | Lead Handling