Job Description – Customer Service Executive (CSE)

Position: Customer Service Executive (CSE)
Department: Customer Service / Operations
Industry: Healthcare & Diagnostics

Key Responsibilities:
Handle customer/patient queries through calls and other communication channels.
Coordinate with patients, hospitals, doctors, and internal teams.
Provide information regarding test bookings, reports, sample collection, and related services.
Resolve customer complaints and ensure timely follow-up.
Coordinate with collection teams and other departments for smooth operations.
Maintain accurate records of customer interactions and follow-ups.
Escalate complex issues to the concerned team/senior.




Ensure positive customer experience and timely resolution of queries.

Eligibility:
Graduate in any discipline.
Freshers and experienced candidates can apply.
Positive communication skills in English, Hindi and/or local language.
Basic computer knowledge.
Valuable interpersonal and coordination skills.

Preferred Skills:
Customer handling
Communication skills
Problem-solving
Follow-up and coordination
MS Office/basic computer knowledge

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Support Executive Cse Sanpada
🏢 General Diagnostics International
📍 Sanpada