23 Sep
|
Ralas Motors
|
Raipur
23 Sep
Ralas Motors
Raipur
DUTIES AND RESPONSIBILITIES
Incharge of customer care back office.
Accountable for CCCF management, MIS, concern age analysis and other
reports.
Monitoring Top 2 Box ratings, analyse root causes for dissatisfaction and driving
corrective and preventive actions.
Accountable for keeping high standards of housekeeping in customer
interaction areas (e.g. Reception, Customer Lounge, etc.)
Drive service marketing activities through tele-calling to improve vehicle
retention.
Planning customer events / clinics to build robust relationship with customers.
Pareto analysis of customer concern by using 7 QC tools.
Upkeep of process circular file and sharing with all concerned.
Job Types: Full time, Walk-In
Pay: ₹10,000.00 - ₹25,000.00 per month
Advantages:
Cell phone reimbursement
Provident Fund
Experience:
total work: 3 years (Preferred)
📌 Crm Service Raipur
🏢 Ralas Motors
📍 Raipur