Customer Handling & Walk-in Sales
Handle all walk-in customers professionally and understand their requirements.
Explain products, pricing, availability and relevant offers to customers.
Convert walk-in enquiries into sales wherever possible.
Maintain proper records of daily walk-in customers and their conversion status.
Follow up with customers who do not purchase during the initial visit.
Build valuable relationships with existing and potential customers.
Ensure customers receive timely responses to their enquiries.
Sales Coordination
Coordinate with BDMs and the Sales team regarding customer requirements and orders.
Prepare and process quotations, sales orders and other sales-related documents.
Follow up on pending quotations and enquiries.
Maintain daily sales and enquiry reports.
Monitor sales against the assigned monthly target.
Support the sales team in achieving branch sales targets.
Identify prospects for repeat sales from existing customers.
Order & Delivery Coordination
Coordinate with Warehouse and Operations teams regarding product availability.
Confirm stock availability before committing delivery timelines to customers.
Coordinate order processing and delivery schedules.
Inform customers regarding order status and expected delivery.
Immediately communicate stock shortages or unavailable items to the concerned BDM/Manager.
Follow up on pending orders until completion.
Customer Follow-up
Maintain a proper database of current, existing and potential customers.
Conduct regular follow-ups on:
Pending quotations
Enquiries
Previous customers
Repeat orders
Inactive customers
Maintain accurate follow-up status and next-action dates.
Ensure no genuine sales enquiry is left unattended.
Payment Coordination
Coordinate with Accounts regarding customer payment status before processing orders where required.
Follow up with customers regarding pending payments when assigned.
Ensure customers are informed about payment requirements and company credit terms.
Escalate delayed payments or credit-related issues to the concerned BDM/Manager.
Avoid making unauthorized credit commitments to customers.
Reporting & Documentation
Maintain and submit daily/weekly/monthly reports including:
Daily sales
Walk-in customers
Enquiries received
Quotations issued
Conversion status
Pending follow-ups
Orders received
Pending deliveries
Customer payment follow-up
Sales target vs. achievement