Sr Analyst
Noida, Uttar Pradesh
Job Summary
We are seeking a highly motivated and customer-focused Service Desk Engineer to provide Level 1/Level 2 IT support services in a 24x7 operational setting. The candidate will be responsible for incident resolution, service request fulfillment, troubleshooting end-user issues, supporting collaboration platforms, and ensuring high service availability across global locations.
Key Responsibilities
Provide first-line and second-line technical support to end users.
Handle incidents, service requests, and escalations as per defined SLAs.
Monitor, troubleshoot, and resolve hardware, software, and network-related issues.
Support major incident management activities and critical issue resolution.
Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
📌 Sr Analyst Noida
🏢 HCLTech
📍 Noida