Roles and Responsibilities:
Design, prototype, implement, test, and deploy business rules, technical
solutions, such as client scripts, UI pages/actions/policies, scheduled job,
import sets and transform maps, ACLs and notifications
Develop existing and custom applications within ServiceNow including
integrations with other applications
Hands-on experience in Service Catalog & Service Portal modules
Create and use update sets between ServiceNow instances
Design for and maintain a highly available and recoverable setting
Document, maintain and update procedures and controls for the development &
maintenance of custom applications on ServiceNow
Work with various teams to fully understand business functionality and areas
of improvements.
Provide support via troubleshooting, implementing bug fixes and root cause
analysis

Technical




Overarching understanding of ServiceNow Enterprise product suite
Fundamental understanding of the key technologies relevant to the ServiceNow
integration solutions
Ability to apply business concepts into a technical solution.
Experience in Service Portal development with Web portal skills, such as
HTML, CSS, JS is positive to have.
Experience in Python, Shell scripting
Experience implementing the Core Process Areas: Incident, Problem, Change,
Service Catalog, Request, and CMDB
Ability to create reports using the standard reporting engine, plus metrics
and SLAs
Follow ServiceNow best practices (including scripting, security,
implementation)
Explicit written and verbal communication skills

📌 Sr Software Engineer Mumbai (India)
🏢 Nomura Holdings
📍 India