Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day.
As a leading water technology company with
23,000 employees
operating
in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through cutting-edge and sustainable solutions.
Senior Technical
Writer
Location:
Bengaluru & Chennai,
India
Department:
Technical Communication Center of
Excellence
Company:
Xylem Water Solutions India Private Limited, Global Capability Center,
Bangalore
About
Xylem
Xylem is a leading global water technology company committed to solving the world's most challenging water issues through innovation. Our mission is to enable sustainable, efficient water use and management for communities, industries, and the environment.
About the
Position
As a Senior Technical Writer at Xylem, you will be part of the Global Technical Communication Center of Excellence, responsible for developing world-class customer documentation (Hardware/Software). You will author and manage content within a Component Content Management System (CCMS), collaborating closely with Project Coordinators and Subject Matter Experts (SMEs) globally. Your work will support customers of Xylem products and systems through transparent, accurate, and user-focused documentation such as Installation and Operation Instructions, Service Manuals, and other technical publications.
As you grow in this role, you will have opportunities to contribute to continuous improvement projects, process optimization, and training initiatives within Xylem's documentation ecosystem.
About the Technical Communication Center of
Excellence
A global team of technical information specialists responsible for developing customer product information across Xylem's product portfolio. The team focuses on intelligent content reuse using XML-based technologies, ensuring all publications are customer-centric, reusable, and globally consistent across multiple outputs, channels, and languages.
Prominent collaterals include Installation and Operation Instructions,



Datasheets, Quick Guides, UI Guides, and UX Guides, Technical specifications etc.
The team consists of a Content Development (Production) Team, a Localization Team, and a Documentation Systems Team.
About the Team in Bengaluru & Chennai
(GCC)
The Global Capability Center (GCC) in Bengaluru & Chennai serves as a shared service; resources supporting Xylem's global product portfolio — including pumps, turbines, monitoring and control systems, and water analysis equipment. The team contributes to product design, development, testing, and technical documentation to deliver innovative and reliable water technology solutions.
Responsibilities
Content
Development
Develop reusable, structured technical content aligned with Xylem's authoring guidelines, information model, and style guide.
Conduct task analysis (TA) and prepare annotated topic lists
(ATL).
Create and maintain Topics, Chaptermaps, Bookmaps, and metadata within the
CCMS.
Produce and maintain illustrations, graphics, and photo-realistic
renderings.
Ensure the completion of review cycle and software-assisted checks for grammar, style, and
terminology.
Initiate translation requests and coordinate translation
reviews.
Communicate release updates to stakeholders via designated
channels.
Contribute to the development of the CCMS structure, templates, and information
model.
Participate in initiatives to enhance documentation quality, workflow efficiency, and content
governance.
Required
Qualifications
Education
Bachelor's degree in engineering (Mechanical, Electronics, Aeronautical, Computer Science, or equivalent field).
Experience
4–6 years of professional experience as a Technical Writer (Senior level) in an international, English-language environment.
Proven expertise in DITA XML authoring and single-sourcing
practices.




Basic experience creating technical illustrations in vector or raster
formats.
Skills and
Competencies
Core
Skills
Excellent command of written and spoken
English.
Strong analytical, organizational, and documentation
skills.
Detail-oriented, structured, and dependable on meeting
deadlines.
Effective communicator with global, cross-functional
teams.
Familiarity with Simplified Technical English (STE) and style guides such as the Microsoft or Chicago Manual of Style.
Understanding of DDLC, SDLC, and Agile
workflows.
Knowledge of single sourcing, metadata management, and conditional
profiling.
Technical
Skills
Proficiency in DITA XML and CCMS platforms such as Astoria On-Demand or
AEM.
Skilled in XML editors such as Oxygen XML
Editor or
Arbortext Editor.
Experience with terminology and content quality tools such as
Acrolinx.
Proficiency with illustration tools (Adobe Illustrator, Photoshop, Creo Illustrate,
Keyshot).
Experience with collaboration tools like JIRA and
Confluence.
Understanding of content publishing pipelines and localization
workflows.
Working knowledge of XML-based formats and related technologies (XQuery, metadata tagging).
Interest in GenAI and automation using Python or similar programming languages is desirable.
Assessment
Process
Candidates will complete a writing and structuring test to demonstrate technical English and content organization skills.
Successful candidates will advance to subsequent interview rounds with technical and hiring
teams
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication;
where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

📌 Senior Technical Writer (Bengaluru)
🏢 Xylem
📍 Bengaluru