FE fundinfo is a leading financial data provider, connecting the investment industry across the UK, Europe, and Asia-Pacific through an integrated platform. Our skilled team empowers clients with data-driven insights, making the industry Navigate Complexity with Confidence.
This role offers hands-on exposure to global clients and financial data products while being part of a collaborative Client Experience team. You will develop strong product knowledge, work closely with data and technical teams, and grow your career within a globally recognised organisation that values learning, ownership, and customer impact.
Your key responsibilities as a French Product Support Analyst will include:
Managing customer queries via calls, emails, chats, and the customer portal within defined SLAs
Performing first‐level investigation and resolution of product issues and service requests
Coordinating with internal teams to resolve complex cases and provide timely updates
Ensuring professional, customer‐focused communication at all times
Meeting performance metrics related to quality, turnaround time, and customer satisfaction
Maintaining product knowledge and contributing to knowledge articles




You will need the following experience and skills to join us as a French Product Support Analyst:
You must have at least 2 years of experience in a French‐speaking support or service desk role
You will have strong verbal and written communication skills in French and English
You should have a good understanding of MS Office tools and service desk systems
You will demonstrate strong analytical and problem‐solving skills
You should have basic knowledge of the financial domain, with fund data as an added advantage
By joining the team as a Product Support Analyst, you will be offered the following:
24 days holiday
Paid Study leave
Enhanced paternity & maternity
Statutory perks like PF, Gratuity, etc
Support to set up home office
Health cover with option to add family members
Annual health check up
Meal cards
Full LinkedIn Learning access
Apply today for immediate consideration and we will endeavour to get back to you within 5 working days. Visit our
Glassdoor
profile or
fefundinfo.com
to find out more about life @ FE fundinfo!

📌 Product Support Analyst (French) (Chennai)
🏢 FE fundinfo
📍 Chennai