Job Description – Customer & In -Process Quality Engineer

Position Summary

We are seeking an experienced Customer & In -Process Quality Engineer to drive quality excellence across customer -facing and manufacturing operations in an EMS/PCBA manufacturing environment. The role is responsible for reducing customer complaints and returns, improving in -process quality performance, strengthening quality systems, and ensuring compliance with customer and ISO requirements.

The ideal candidate should have strong experience in EMS and Aerospace industries, hands -on expertise in quality systems, problem -solving methodologies, process monitoring tools, and customer quality management.

Key Responsibilities

Customer Quality Management

Drive reduction of customer complaints, customer returns, and RMA occurrences.

Improve defect detection at FQA and create quality awareness across teams.

Work closely with Cross Functional Teams (CFT) for timely closure of customer -reported issues.

Investigate customer complaints and implement effective corrective and preventive actions for non -detection issues.

Develop strategies to prevent issue escape from organization to customer.

Implement horizontal deployment of corrective actions across all projects and customers.

Monitor RMAs closely and ensure closure within defined TAT.

Ensure products consistently meet customer quality requirements and specifications.

Coordinate with Quality Managers to discuss and resolve customer quality concerns.

Provide timely updates to customers regarding quality issues, corrective actions, and status tracking.

Participate in product quality planning and quality control activities based on customer specifications.

Communicate customer expectations and feedback to internal quality and manufacturing teams.

Prepare, maintain, and update customer -required quality reports and documentation.





Train and guide quality teams in structured problem -solving methodologies and quality improvement practices.

Support Recent Product Introduction (NPI) activities to proactively avoid quality issues.

Prepare and maintain product quality documentation in line with ISO standards and customer requirements.

Develop and improve quality processes based on ISO standards and audit findings.

Manage and coordinate ISO audits and support audit compliance activities.

Work with Quality Managers to improve Quality Management Systems based on audit observations and customer feedback.

In -Process Quality Management

Closely monitor FPY (First Pass Yield) and RTY (Rolled Throughput Yield) for assigned projects.

Analyze top recurring defects/issues and drive improvement actions with Cross Functional Teams.

Track and ensure closure of actions related to FPY and RTY improvement initiatives.

Provide timely technical clarifications to IPQA teams regarding in -process quality observations.

Correlate customer rejections with internal process rejections and drive containment/improvement actions.

Lead GYAT meetings and drive continuous quality improvement initiatives.

Monitor critical process parameters using SPC, Cp, and CpK analysis.

Ensure timely documentation updates related to customer complaints and process changes.

Review and update Generic PFMEAs periodically.

Monitor closure and effectiveness of previous audit feedback and corrective actions.





Drive implementation of structured problem -solving methodologies such as:
8D

Lean Manufacturing

Six Sigma

Root Cause Analysis

Utilize process monitoring and quality tools including:
SPC

Cp/CpK

GRR

PFMEA

Control Plans

Required Skills & Qualifications

Educational Qualification

Diploma / BE in:
Electronics & Communication Engineering (E&CE;)

Electrical & Electronics Engineering (EEE)

Related Engineering disciplines

Experience

8–10 years of experience in:
EMS Industry

Aerospace Industry

PCBA Manufacturing Environment

Technical Skills

Strong understanding of:
PCBA manufacturing processes

In -process quality systems

Customer quality management

Aerospace quality requirements

Hands -on experience with:
SPC, Cp/CpK, GRR

PFMEA and Control Plans

ISO standards and audit management

Root Cause Analysis and CAPA implementation

FPY/RTY improvement programs

Good understanding of EMS manufacturing quality requirements and customer expectations.

Soft Skills

Strong communication and customer handling skills.

Excellent analytical and problem -solving abilities.

Leadership capability in driving CFT quality improvement actions.

Ability to work under pressure and manage multiple projects/customers.

Preferred Qualifications

Certification or exposure to:
Lean Six Sigma

Internal Auditor Programs

Aerospace Quality Standards

Experience handling international customers and aerospace programs is an added advantage.

Benefits / Role Exposure

Opportunity to work on running and upcoming EMS & Aerospace projects.

Exposure to customer quality management, process improvement, and advanced quality systems.

Opportunity to lead continuous improvement initiatives in a high -reliability manufacturing environment.

Involvement in strategic quality enhancement and customer satisfaction programs.

Requirements
Perks

📌 Lead Engineer - Quality (Customer/In -Process) (India)
🏢 Cyient DLM
📍 India