This role is for one of the Weekday's clients
Min Experience: 0 years
Location: Bengaluru
JobType: full-time
Your Responsibilities
This position involves assisting customers who contact us via
live chat, phone calls, and emails.
You will be
engaging in conversations with e-commerce business owners
from
over 50 countries worldwide
, gaining insights into their business operations and guiding them in setting up our product to ensure their success.
Documenting and
categorizing technical issues and product requests
reported by customers and forwarding them to the product team.
Identifying
obstacles in product activation
by reviewing customer usage videos and providing
UI/UX improvement suggestions
to the product team.
Why You're a Outstanding Fit




You are passionate about delivering a software
service experience comparable to a Michelin-starred Italian restaurant.
You
truly enjoy helping others
and contributing to their success.
You possess basic knowledge of
SQL, JavaScript, Postman API testing
, and
web debugging/analytics
(though not mandatory).
Experience working in an
early-stage SaaS startup
is a
bonus
(but not required).
You have a
genuine interest in engaging with people
from diverse backgrounds to learn about their lives.
Essential Skills
Customer Support
Customer Service
Desirable Skills
Technical Support

📌 Product Support Specialist (Bengaluru)
🏢 Weekday AI
📍 Bengaluru