ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With ****+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace.
Further information at
ZEISS India
.
Proficiency in any ERP system & Proficiency in MS Office.
Customer services & support
Document customer complaints and
escalations
, report them appropriately, and work towards prompt resolution within defined TATs
Communicate daily with customers and internal teams via email, phone calls, and WhatsApp to ensure effective coordination and high-quality customer service.
People Management skills- Should have managed a large team (Span of control)of 20 or more .
Must be having customer care and operation skills and roles as direct responsibilities as experience. Logistics, delivery management skills
Provide relevant data and prepare regular reports for management or other departments as required to support decision-making.
Experience: 8-10 years




Language and communication skills- English ,Hindi & Marathi is a must.
Outstanding verbal and written communication skills, with professional phone and email etiquette for handling customer and partner
inquiries.
Competency in using computers and standard office
software (especially MS Excel for reports) and ability to work with CRM/ERP
or order management systems.
Solid problem-solving and troubleshooting abilities, with
the patience and empathy to handle customer complaints and complex issues
effectively.
Ability to manage multiple orders and inquiries simultaneously
while maintaining attention to detail and accuracy in data/information
recording.
Customer-first attitude
with a proactive approach to service;
capable of keeping customers informed and satisfied even under pressure.
Excellent interpersonal skills and a collaborative mindset
to work closely with cross-functional teams (Sales, Logistics, Labs, MSP, etc.)
and ensure all stakeholders are aligned.
Attention to detail
and a process-driven mindset,
following company procedures and compliance standards for all service and
order management tasks.
Your ZEISS Recruiting Team:
Itishree Pani

📌 Customer Care Lead (Maharashtra)
🏢 Zeiss
📍 Maharashtra