Job Description
Overview
The Security Support Services Engineer position is a hands-on role providing a broad range of support services across the Security product set. Working within the team, you will provide support through proactive monitoring of our services, responding to alerts received via our monitoring systems, resolving incidents assigned to our queues, implementing customer requests, delivering on projects tasks, threat hunting and investigations, cloud management and system configuration.
This role would suit an individual who is looking to gain experience within a 3rd line support environment and a career in Security. We are looking for someone who has experience troubleshooting issues within a large organisation. The successful candidate will be dynamic, inquisitive, analytical and be able to come up with smart solutions. We are looking for a real problem solver.
Your role
Management and completion of catalogue requests and project tasks assigned to the team
Responding to incidents, including root cause analysis for a "Fix Once" approach
Follow general & security best practices to support all sector & functions. Apply common standards and processes globally so all employees have the same great experience when they require IT support
Contribute to strategy discussion within the team
Perform ad hoc tasks from the Security Practices: Security Architecture, Connectivity and Endpoint, Identity and Access Management
Identify and make recommendations on improvements to Security services
Zero Trust strategic approach
Collaboration with the broader Security team, other IT functions and OEM/vendors, for problem resolution and knowledge sharing
Adhere to ITIL best practice procedures in relation to all aspects of change and configuration management
About you
Highly competent at configuration and troubleshooting of Zscaler Cloud Proxy
Zero Trust, Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA)



and Zscaler Digital (ZDX) experience is must
Familiarity and experience of LAN, WAN, Firewalls and Cloud platforms (Azure)
Proactive work attitude, ability to work independently while still acting as part of a team
Problem solving, a desire to maintain a "Fix Once" approach
Experience with designing and writing troubleshooting guides (knowledge base articles) for support teams
Proven analytical and creative problem-solving abilities
Great communicator, ability to convey technical information in a non-technical way as per the need and collaboration in team meetings
Capable of providing support and training to upskill team members and support teams
Ability to troubleshoot a complex technical issue using tools such as Wireshark and/or TCPDump on network devices and/or various client/servers
Experience Required (Desirable)
Understanding of enterprise IT
Advanced Excel skillset and familiarity with manipulating data sets
Scripting with PowerShell; automating administration-based tasks
Knowledge of monitoring & reporting-based systems, ideally SCOM
Managing, supporting and monitoring a Microsoft Server Platform
Firemon Security Manager
Identity and Access Management
Behavioural Competencies
Desire to broaden knowledge in Security technologies and practices
Focus on customer satisfaction
Strong analytical and investigative skills
Proven experience of delivering process efficiencies and improvements
Clear and fluent English (both verbal and written)




Ability to build and maintain efficient working relationships with remote teams
Demonstrate ability to take ownership of and accountability for relevant products and services
Ability to plan, prioritise and complete your own work, whilst remaining a team player
Willingness to engage with and work in other technologies
Rewards & perks
Explore the rewards and benefits that help you thrive – at every stage of your life and your career.
This includes:
Comprehensive life insurance coverage.
Premium medical insurance for you and your dependents.
Generous annual leave balance.
Flexible and hybrid work solutions.
Remote work opportunities outside of country.
Company gratuity scheme.
Discretionary bonus program.
Relocation assistance.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
About AtkinsRéalis
We're
AtkinsRéalis
, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
Worker Type
Employee
Job Type
Regular
At
AtkinsRéalis
, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

📌 Security Support Services Engineer (Handson Exp: Zscaler Internet Access/ Zscaler Private Access)- (Haryana)
🏢 AtkinsRéalis
📍 Haryana